STATEMENT OF PURPOSE POLICY
Our purpose is to provide people registered with the practice with high quality personal health care and to seek continuous improvement in the health status of the practice population overall. We aim to achieve this by developing and maintaining a happy, sound practice which is responsive to people's needs and expectations and which reflects whenever possible the latest advances in primary health care.
We have 5 full time partners, 1 salaried doctor and just under 11,000 patients.
The partners; Dr Wadsworth, Dr Francis and Dr Iceton registered in the 1980’s. Dr Cardwell registered and joined us in 2010 and Dr Chuka who joined us in July 2013. Dr Davies joined us as a salaried GP in October 2013.
We have 2 surgeries, Holes Lane, Woolston being the main surgery and our branch site at 1 Manchester Road, which is approx. one and a half miles away.
Dr Umnus who registered in 1996 joined us in October 2000 and retired on ill-health in April 2013.
HOME VISITS - When a home visit is needed, please ring the surgery before 10.00am if possible. Wherever possible try to attend the surgery; this will often mean you will be seen quicker, and better facilities are available for your treatment. If you need an urgent visit please make this clear in order that the doctor receives the correct message and can take the appropriate action.
If you wish to speak to your doctor on the telephone, please call after 9am and leave a message with the receptionists and dependent upon the request, the doctor will call you back later in the day.
OUT OF HOURS COVER
When the surgery is closed, if you require urgent medical advice or attention, please telephone NHS111 where patients will be triaged and referred to the relevant organisation in “real time” according to their need. The call taker may ask the nature of your medical problem and will arrange the relevant and appropriate path for you to take.
All surgeries are by appointment. If you need to see a doctor urgently please make this clear so that an appointment can be given as soon as possible. We aim to give patients an appointment within 2 working days to see a doctor. Our ultimate objective is to have appointments available on the day. We have several appointments available for booking in advance.
If your doctor considers it appropriate, you will be issued with a repeat prescription form, which should be left at the surgery when repeat medication is required. The prescription will be sent to your local pharmacy upon your request and once you have provided a stamped addressed envelope, unless you request the chemis collects the prescription for you. Please allow 48 hours/2 working days for this.
We regret that prescription requests cannot be taken over the telephone unless you are housebound.
THE PRIMARY HEALTH CARE TEAM
We employ a Practice Manager, Mrs Kim Witkiss,Deputy Manager, Mrs Walmsley, a team of receptionists and a secretary, who have a full knowledge of the services the practice has to offer. All members of the staff are happy to assist you with any enquiries.
We employ 2 practice nurses and a treatment room nurse, Sister Nicola McDonough (Diabetes Specialist), Sister Hazel Aitchison (IHD Specialist) and Sister Claire Burgess-Carabini. Their duties include health screening clinics and advice, blood pressure checks, immunisations and ear syringing. We also employ a Health Care Assistant who performs blood pressure checks, new patient medicals, fitting and removal of heart monitor, blood tests and assists the nurses with many of their duties.
HEALTH VISITORS/DISTRICT NURSES/MIDWIFE
These members of the team are available to all our patients and are specially trained in their own field. Please ask your doctor or the receptionist for details if you require their services. They are not based at the surgery.
CERVICAL SMEAR TESTS
It is recommended that women between the ages of 25 and 64 should have a test every five years unless otherwise advised. These tests can be performed by the practice nurses or a doctor. Please make an appointment through the receptionist if you require this test.
The practice nurses will be happy to discuss and perform any travel immunisations you require. Please allow plenty of time to have these (a minimum of 6 weeks) as you may need to order prescriptions and some immunisations have to be given over a period of time and will not be effective immediately.
MINOR OPERATIVE PROCEDURES
Where appropriate, some minor operations can be performed. If you feel you need this service, please discuss it with your doctor.
FAMILY PLANNING ADVICE
The practice nurses are available for family planning advice. A full range of contraceptive advice is available. If you prefer, however, you may see your own doctor. The receptionist will make the appropriate appointment for you.
The midwife runs this clinic on a Thursday by appointment and a Friday morning by appointment.
Diabetic appointments can be booked in any of the appropriate nurses Chronic Disease sessions
Asthma appointments can be booked in any of the appropriate nurses Chronic Disease sessions
We strongly support the programme of immunisations against infectious diseases. All childhood immunisations are carried out by the practice nurses in regular clinics. Your health visitor should advise you regarding these immunisations and you will receive invitations in a timely fashion from the Child Development Unit when your child is due for an immunisation.
Health checks are available for children under 5. These will be performed by a qualified doctor, who will advise you when they should be done.
RIGHTS AND RESPONSIBILITIES
As a patient you have the right to access the services provided by our practice. We request you advise the practice as soon as possible if you are unable to keep an appointment, in order that the appointment can be reallocated.
Patients have a right to information about their own health issues and access to their medical records, subject to the limitations of the law (and there may be a charge). Our practice will not tolerate violence or abuse. In the event of violent or aggressive behaviour the offender will be removed from the practice list.
It is the policy of Dr Wadsworth & Partners to treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status. Furthermore we will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds.
Please ring 111 to be triaged through to the appropriate service
If you have a medical question or worry which you are not sure requires the attention of a doctor or nurse, you might find it useful to telephone NHS Direct on 08544647. This line is answered 24 hours a day. Alternatively, the NHS Direct website is at www.nhsdirect.nhs.uk .
The practice operates an "in-house" complaints procedure which is designed to provide an effective and informed explanation of events leading to a complaint, together with a plan of any appropriate action. If you feel that you need advice about this, please contact the Practice manager, Mrs.Kim Witkiss, or any partner in the practice.